Privacy Policy
Privacy Policy for Mulgrave Physiotherapy
Effective Date: /07/2023
At Mulgrave Physiotherapy, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By engaging with our physiotherapy services and providing us with your personal information, you consent to the practices described in this Privacy Policy.
Collection of Personal Information: We may collect personal information from you when you interact with Mulgrave Physiotherapy, including but not limited to:
Contact and identification information (e.g., name, address, phone number, email address).
Health and medical information relevant to your physiotherapy treatment.
Billing and payment information.
Information obtained through our website, including cookies and usage data.
Information provided through surveys, questionnaires, or other forms.
Use of Personal Information: We may use your personal information for the following purposes:
Providing physiotherapy services and managing your treatment.
Communicating with you about appointments, updates, and relevant information.
Billing and processing payments for services rendered.
Responding to inquiries and providing customer support.
Conducting research and analysis to improve our services.
Sending promotional material and newsletters (with your consent).
Complying with legal obligations and regulatory requirements.
Disclosure of Personal Information: We may disclose your personal information to the following parties for the purposes described above:
Healthcare professionals directly involved in your treatment.
Service providers and contractors who assist us in delivering our services.
Third-party payment processors.
Legal or regulatory authorities as required by law.
In the event of a business transaction, such as a merger or acquisition.
We will take reasonable steps to ensure that any third parties handling your personal information comply with privacy obligations and adequately protect your data.
Data Security: Mulgrave Physiotherapy maintains reasonable administrative, technical, and physical safeguards to protect the personal information we collect. We use secure systems and protocols to prevent unauthorized access, use, or disclosure of your personal information.
Accessing and Correcting Personal Information: You may request access to your personal information held by Mulgrave Physiotherapy. If any information is inaccurate or incomplete, you may request its correction. We will make reasonable efforts to respond to such requests in a timely manner, subject to any legal obligations or exemptions.
Retention of Personal Information: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory obligations.
Marketing Communications: With your consent, we may send you marketing communications, including newsletters and promotional material. You have the right to opt-out of receiving such communications at any time by following the unsubscribe instructions provided in each communication or by contacting us directly.
Changes to this Privacy Policy: Mulgrave Physiotherapy reserves the right to update or modify this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes. Updated versions will be posted on our website, and the effective date will indicate the latest revision.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
Address: 5A Hartnett Cl, Mulgrave, VIC, 3170
Phone: 0432310839
Email: terry@mulgravephysiotherapy.com.au
We will endeavour to respond to your inquiry promptly and address any concerns you may have.
By using our physiotherapy services or providing your personal information to Mulgrave Physiotherapy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.